Frequently Asked Questions
The Balanced Runner Frequently Asked Questions – this isn’t exactly a standard running program – in-fact, it’s one of it’s only kind in the world. So we get you may have lots of questions, we have tried to answer them all here. You can also read about some of the stories of other runners who have used the Balanced Runner program here – Success Stories.
How do I know if this program will suit my running technique?
The program is designed to assist anyone improve their technique, regardless of how you currently move or how much you run. It has been developed to work within each individuals anatomy to improve your movement pattern.
Unless you are Eliud Kipchoge (and even he has one very slight change he could make...) chances are improving your running technique will help you to run more efficiently or more powerfully. This can impact many things, but put simply, it will help reduce the risk of injury, increase speed or efficiency and increase enjoyment of running.
This design of the program to make improvements one at a time based on your current movement pattern, has multiple benefits:
- The cues work for basically every runner.
- The changes are one at a time, meaning there is no one huge change that can lead to injury.
- The impact is immediate and you can feel this improvement immediately with New Way / Old Way.
How long will it take for me to see improvements?
Where did this method of technique coaching come from?
How long do I need to sign up for?
For as little or as long as you feel necessary. In conjunction with the technique cues you’ll find a heap of additional beneficial information in the program for recovery, strength and conditioning as well as pro athletes and coaches favourite run sessions. The platform is designed to be a resource that you can keep coming back to again and again to improve your running.
Each month there will be new content added to the Member's Area including more advanced or specific cues, that may not relate to the whole population as well as the core program but can really help some people, as well as additional running technique knowledge.
We want to make sure you are happy with your membership at all times, so there is no lock-in contract and you can cancel your membership at any time by contacting us.
Can I Gift a Membership
Yes! You sure can. To give the gift of running, simply select 'this is a gift' on any membership type. We also have specific gift options of 3 / 6 / 12 month memberships here: www.tbrunner.com/gift-for-runners.
One you have purchased the gift, you will have an account with a 'gifting' tab, which you can then choose to send email or copy link to give your gift. There is no expiry date, and the recipient will not be required to enter any additional payment or credit card details when registering their membership, only if they choose to extend it past the gift period.
What does the program consist of?
The program consists of a suite of cues you can work on to improve your running gait. Additionally it has videos outlining how to record yourself so you can view your movements, how to set up a session and then how to implement new way old way. Included in the program are some recovery tools inclusive of yoga sessions and strength and conditioning sessions created to assist and relate to the running cues you are working on.
The core program of cues consists of a longer video with an in-detailed description of how and why you would use it, and the running technique theory behind the change. Each cue then also comes with a quick summary video that you can watch on the go, or recap prior to your run or your session.
All of this information is broken into a few key sections:
What are the different membership options?
There are two membership options outlined in the information provided on the site under Membership Options.
The two options are Balanced Runner and Balanced Runner Plus.
Both memberships are paid monthly with no lock-in contract and give you full access to all content in the Balanced Runner Member's Area, including the core program of cues, coaches corner, and running technique knowledgebase.
The difference between the two membership types is the Balanced Runner Plus also comes with a one-to-one session every month with Paul, and the option to have your technique assessed at any time by sending through videos or questions.
The Balanced Runner Plus membership is capped at 50 people at any one time.
You can upgrade or downgrade your membership at any time through the My Account section.
Can I cancel my membership?
Yes, you can cancel at any time and we have no lock-in contracts. You'll be able to use the program until the end of your billing period regardless of when you cancel. Just email us at [email protected]
You can also upgrade or downgrade your membership at any time through your My Account section, you will be credited or charged the pro-rata amount based on useage.
How do I know if each cue is for me?
I am injured, when is the best time to implement changes?
Depending on if you can currently run or not. If you are allowed to run, even if it is return to running with a run/walk program you can start to implement changes. Ideally the sooner the better.
You can view below the process to set up a session. So long as you are able to run this much - generally a few reps of 50 - 60 meter distance, you are able to start implementing changes. It can then be incorporate in rehab or incorporated in returning to running to help reduce the future risk of injury.
I am returning from injury, can I incorporate this program with my rehab?
How do I know when to move on to the next cue?
I’ve never had a running injury, is this program for me?
I play team sports, will this program help?
How is this program different from traditional running technique advice?
Can you provide a training program?
Is this program suitable for my kids?
How do I know if I’m doing it right?
For each cue there is also an in-depth description so just by watching you will be learning about running technique and improving your knowledge, and how certain aspects of the gait should feel. Which will overall help you to self-assess to whether you are doing it right.
See below on why filming yourself is an important component of improving:
I’m in Melbourne can I still do face to face sessions?
You sure can! Visit the In Person Coaching section on the website where you can make an inquiry and find out all you need to know regarding in person sessions in Melbourne, some surrounding locations and Queensland.
I’m in Queensland can I still do face to face sessions?
You sure can! Paul is located in Melbourne but also still regularly visits Queensland. Visit the In Person Coaching section on the website where you can make an inquiry and find out all you need to know regarding in person sessions.
Can I get in contact?
Of course! We love hearing from you with feedback or questions about any aspect at all, so please email [email protected] or click here to get in touch via the contact us page, and we will get back to you ASAP.
Do you store my credit card details?
We do not store any credit card details at the Balanced Runner, all payment is handled on our website by Stripe Payment Gateway, so you can be assured it has the highest level of security and PCI compliance.
At sign-up your first monthly payment will be made via credit card, and then all future monthly payments will be automatically billed via Stripe - at no time do we receive or store your Credit Card information at the Balanced Runner.
Stripe is the payment provider for many of the World's largest companies, and we regularly review our security to make sure all payments are as secure as possible. You can find out more about Stripe here.
Can I get a refund?
We only ever charge for one month at a time, and allow cancellation at any time. If you need to cancel a membership you can contact us to do it at any time and your membership will cease at the end of the 30 day period that you have paid up until.
So there is not normally the need for any refund of payments, however, we want to make sure that you have the best experience possible. So if you need a refund for any reason, please click here to get in touch with us via the contact form.
When am I billed?
Your first monthly payment will be made via credit card at the time of subscribing, and each subsequent payment will be 30 days thereafter.
We have no lock-in contract so all memberships are month-to-month.